March 26, 2020
As you protect the welfare of your staff and customers during this unprecedented time Fenchurch wants to assure you that we continue to maintain “business as usual” to support you remotely. We made significant investments last year to create digitally enabled processes and a mobile workforce as part of our business continuity planning. Consequently, Fenchurch is able to seamlessly support your customer enquiries, claims payments, quotes and new business needs.
We remain committed to delivering the products and services you rely on for your own clients’ peace of mind. Our Underwriting team is actively quoting new business with our usual swift turnaround and will continue to provide you with renewals. Everyone on our Underwriting, Claims, Sales and other teams remains available for calls, video meetings and your support. Our contact information is unchanged and can be found below.
As experts in risk management and loss prevention, we are doing our part to help slow the spread of this new virus. We wish you, your employees, customers and family good health. Please do take the time to phone and speak with friends, family and colleagues to ensure that no one is too isolated at what can be a stressful time.
John Lewis
Chief Executive Officer
Fenchurch General Insurance Company
FAQs
As we navigate these unprecedented times, many of you and your clients have questions on how to best protect your members and preserve the peace of mind afforded by your group long-term disability plan with Fenchurch General Insurance Company. We want to provide some answers and guidance to questions that you may be asked.
YES! Our Claims Team is actively working each and every day for our clients and their members – you should see no change in service or payment of claims. If you have any questions or queries about the claims service please contact Our Claims Team at 1-866-226-4817.
For coverage to continue in accordance with policy provisions, yes premiums need to be paid
Every Fenchurch policy contains lay-off and automatic reinstatement provisions. On a case by case basis we will work with you on questions and special circumstances.
Fenchurch is able to accept direct payments to its bank account and wire transfers. We are happy to assist to find a premium payment solution for you.
If employees become disabled during a lay-off and on EI or EI sickness – we would ask them to contact their employer or our claim@fenchurchgeneral.com to start the process and obtain the necessary application forms and guidance.
Every Fenchurch policy contains lay-off and automatic reinstatement provisions. Coverage may be extended for up to 90 days in the case of lay-off and members may be automatically reinstated within 6 months.
We are making an exception for employees who are working reduced hours due to COVID-19. Until further notice, we will not apply our standard requirements related to the minimum number of hours worked to be eligible for benefits and assess cases based on a 2 year average hours worked.
YES! Our Claims Team is actively working each and every day for our clients and their members – you should see no change in service or payment of claims. If you have any questions or queries about the claims service please contact Our Claims Team at 1-866-226-4817.
